1 LAC+ WELLNESS PRODUCTS / 1,500 + BRANDS / COD AVAILABLE / EASY RETURNS

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Refund / Replacement / Exchange Policy

At Zotezo, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Though we strive to take you through a zero-hassle shopping experience and win your trust forever, there may be some unfortunate events that you are not satisfied with your purchases.

We are a managed marketplace for all of your wellness needs and we assure you that all products sold on Zotezo are brand new, 100% genuine and are directly sourced from its manufacturer, importer, authorized resellers or the best possible sources available across the globe.

Since, we primarily deal in health, beauty, fitness & wellness products that are supplied through verified sources helping us to ensure that the products sent to you are not handled in an uncontrolled environment and are the best for our customers; hence, we are unable to offer a ‘no question asked’ return or replacement policy.However, in case you received your order in 'Damaged', 'Defective' or 'Not as Described', our Return & Replacement Policy has got you covered (Except for some specific categories, explained later on this document). To enable us to consider your return request you need to inform us within 2 working days from the day your order was delivered to you.

Possible resolution could be Replacement, Exchange (colour & size alteration only) or Refund for the cases where Replacement/Exchange is not an option. Refund/Replacement/Exchange process will be initiated once the product is received at its origin and all quality checks are completed to ensure that the product is unused, in original packaging and in good condition, except of course for the issue described by you.

You can conveniently raise your return/replacement/exchange request tickets online if you've received your product in 'Damaged', 'Defective' or 'Not as Described' state. All you’ll need to do is just Login to your Zotezo account and create a return request ticket against your concerned order;
Or, just give us a call at our Customer Care Center available at 81 0000 7777 between 10:00 AM and 7:00 PM on any working day and we will process your request.

How the refund is done?

  • In case you raised a return request asking for refund and the refund amount is less than INR500.00, we will transfer the same to your ZoCash Account, so that you can make your next purchases using the same in total or in parts.
    However, it’s your hard-earned money, if you choose not to have it transferred to your ZoCash Account, we would be happy to send it to your bank account.
  • If the refund request is against an item received 'Damaged', 'Defective' or 'Not as Described' or ‘Substantial Delay in Delivery’ (Beyond 10 days for domestic shipments & 21 days for International shipments), refund amount would be redirected to your bank account.
  • Refund for a COD or Cash/Cheque Deposit order will also be made via ZoCash/bank transfer only.

Important:

  • Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories etc.
  • Returns are subject to the sole discretion of Zotezo.com and its Return & Replacement Policy.

Hassle-free Returns:
We try our best to offer you a hassle-free experience in returning any 'Damaged', 'Defective' or 'Not as Described' products you received.

  • Returns including all replacements/pickups are done free of cost.
  • In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your ZoCash/Bank account.
  • In most cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier/logistic partner.
  • In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the scanned copy of the original receipt emailed to us.
  • In case a Replacement, Refund or Exchange request is made by you where we delivered the right product as per your order and your request is approved, shipping and/or handling charges incurred towards the order will be charged and the same (if any) will be deducted from the refund amount.
  • Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, we will refund the amount for the same.

Exceptions:
There are certain scenarios where it is difficult for us to support returns and the requests made by you may be declined straightaway with a notification to your registered email address. Our return policy may slightly vary depending on a product type/category and its seller. To understand the acceptability of a return or replacement request raised by you, please follow the rule table below.

Main Category Sub-Category Sub-Sub-Category Return Accept (Cases)
  • Beauty & Personal Care
  • Body & Skin Care
  • ALL Except Body & Skin Accessories
  • Transit Damage & Wrong Item Delivered
  • Feminine Hygiene
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Cosmetics
  • Face | Eyes | Lips | Nails
  • Transit Damage & Wrong Item Delivered
  • Fragrances
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Hair Care
  • Shampoos | Conditioners | Hair Oils | Hair Colours & Henna | Hair Styling Products | Hair Masks & Treatments | Hair Care Kit
  • Transit Damage & Wrong Item Delivered
  • Men Care
  • Hair Care (Except Hair Brush & Comb) | Skin & Body Care | After Shave | Cologne | Shaving Cream,Foam & Gel | Body Care
  • Transit Damage & Wrong Item Delivered
  • Subscription Box
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Travel Kit
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Health & Devices
  • Health Concerns
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Sexual Health
  • ALL
  • Transit Damage & Wrong Item Delivered
  • First Aid
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Health Cards
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Health Monitoring Devices
  • Strips | Lancets
  • Transit Damage & Wrong Item Delivered
  • Vitamins & More
  • ALL
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Sports, Fitness & Diet
  • Sports Nutrition
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Weight Loss
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Mother & Child
  • Maternity
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Bath & Skin Care
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Diapering
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Feeding & Nursing
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Oral Care
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Children's Health
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Home & Living
  • Home Fragrances
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Laundry & Cleaning
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Bathroom Accessories
  • Toilet Accessories
  • Transit Damage & Wrong Item Delivered
  • Eat Right, Eat Healthy
  • Tea Shop
  • All Except Teaware
  • Transit Damage & Wrong Item Delivered
  • Free From
  • ALL
  • Transit Damage & Wrong Item Delivered
  • Grocery & Gourmet Store
  • Toilet Accessories
  • Transit Damage & Wrong Item Delivered
  • Organic & Natural
  • Toilet Accessories
  • Transit Damage & Wrong Item Delivered
  • * Zotezo.com retains the right at its sole discretion to make partial or complete changes to these exception categories mentioned here above without any intimation to whomsoever.

    • In addition to the above rules, below checks are also done when a return or replacement request is raised.
    • Return request is made outside the specified time frame.
    • Anything missing from the package that was delivered to you including price tags, labels, original packing, freebies and accessories etc.
    • Defective/damaged products that are covered under the manufacturer's warranty.
    • Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
    • Any consumable item that has been opened, used or installed.
    • Any consumables such as food products/health supplements with more than 40% shelf life (not less than 20% when on ‘Clearance Sale’)
    • Fragile items, hygiene related items.
    • Purchase was made during a Special Promotion or was on SALE.

    Customers are requested not to accept deliveries if the parcel seems to be damaged and/or may have been tampered during transit. Please report such instances immediately by writing to us at care@zotezo.com or by giving us call at our Customer Care Center at 81 0000 7777. Please mention your Order ID while reporting. We shall make every effort to ship a replacement at the earliest.